FAQ

You’ve got questions, we’ve got answers. Get details on specific services and products from Impac Waste Management. Should you have any questions not posted here, feel free to contact our customer support team who will be happy to assist.

All/Accounts & Billing/Company Questions/Recycling/Service Questions/

Place a request for services online using our service request form, or book a product online via our online rentals page

Extra Pick Up service is a one-time charge applied to an account when a customer requests an additional service on a container.

Extra Pickup Service provides you with an on-demand solution when you need services beyond your regularly scheduled service day.

Items such as furniture and appliance are accepted provide arrangement for such items are made in advance. Consider donating your used furniture and working appliances to a needing family or charity before sending it to the landfill.

Impac Waste offers solutions for long and short-term projects and events that generate waste or recycling materials. Projects such as Renovations, events, construction and demolition, Green Waste, Sewerage etc. Contact our customer service representative to discuss a custom solution for all your needs.

Yes! As a licensed Bahamian waste hauler and a member of Solid waste association of America, Impac Waste Management can collect, transport and dispose of non-hazardous special waste including: contaminated soil, sludge, biosolids, off-specification products, asbestos and more. Impac can assist with obtaining of environmental certificates of destruction and disposals from the Environment regulatory agency.

We welcome your inquiries! Getting price estimates and starting service is easy. Quote Requests can be submitted online

Please see our social media pages for holiday schedule services for residential and commercial collections.

No matter how big or small your concern/s are we want to hear from you! We encourage you to report any problem or concern such as a missed pickup, damaged container, street laws infractions etc. Report a problem and request a resolution online by clicking here. You can also phone or email us.

Providing service is our foundation stone. We’d love to service you! Starting service and getting a price quote is easy. You can fill out this form or contact us by phone or email today

Yes. We encourage customers to pay their bills online because it is better for our environment by reducing paper waste. Please click here and follow the steps to set up an online bill pay account. You will need your account number and service address.

All the required information is used for internal purposes only and will not be shared.

The safety of our employees, customers and community members is paramount. Impac Waste is committed to a safe team and that means employing the best practices and proven technologies, such as backing sensors, alarms and strobing lights, to make sure we are operating as safely as possible – each and every day. Our safety record is one of the best in the country.

As a fully licensed waste management company , Impac Waste is committed to ensuring a clean and safe environment for our employees, our customers and our communities. When it comes to your environmental responsibility, we can give you the peace of mind you need. We limit your liability by employing qualified professionals and complying with all local regulations and utilizing international standards. So you can be sure that your waste will be collected, processed and disposed of in an environmentally friendly manner.

We will work with commercial customers to develop a construction and demolition recycling solution to include common materials such as: steel, concrete, wood, tile, drywall, glass, carpet and more.

Polystyrene foam plastic is not recyclable and we are not able to accept it for recycling at this time. Before discarding polystyrene foam plastic , consider cleaning and re-using them.

Impac Waste has partnered with local oil/filter recycling companies for proper disposal of these products.We serve as a drop-off depot.

Impac waste has partnered with the New Providence Ecology Park to developed its recycling programs.
The list of accepted recyclable items varies.
The following items are not recyclable:
• Ceramics
• Pyrex or other glass cookware
• Drinking glasses
• Disposable diapers
• Medical waste (including needles)

The following items should not be placed in your recycling container but may have other ways for recycling:
• Clothing and shoes can be recycled by taking the items to Goodwill, a thrift store or other nonprofit location. Eg. (Salvation Army)
• Plastic bags are recyclable but are best handled by returning them to grocery stores or other retailers that have special recycling programs.
• Bricks, concrete and wood are recyclable but may need to be handled separately.
• Yard waste may be recyclable but needs to be handled separately.
• Food waste and items contaminated with or containing food should not be placed with other recyclables.
Tips for recycling:
• Please clean and rinse cans, bottles and jars.
• Large pieces of cardboard and cardboard boxes should be broken down and cut into smaller pieces (preferably 3 feet x 3 feet).
• Cartons made from aseptic packaging such are recyclable.

To suspend or resume service, please Connect with Us. You may request to suspend your service for a certain period of time. Common reasons for suspended service include slow business or relocating.

When you are ready to resume your service, we ask that you contact us by email or phone.

Note: All service holds must be requested at least 48 hours (2) business days in advance. Customers cannot schedule a service vacation hold after the date has occurred. Restrictions apply.

Our minimum rental billed period is 24 hours!

However, we will allow rental for periods of less than 24 hours. Please contact us for details

FAQ didnt solve your problem?

Here are several ways to contact us

FOR SERVICE REQUESTS

For services requests. Please visit the service request page and complete the online form, a representative will contact you.